Privacy, protection of personal data of clients

Helppes – Dog Training Center for the Disabled, o.p.s. processes and stores personal data in accordance with applicable legal regulations – i.e. with Act No. 101/2000 Coll. and, with effect from May 25, 2018, also in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

What personal data do we process?
This is the personal data of the client, his legal representative, or family member data

The personal data we work with include:

  • Name and surname
  • Residential address
  • Address of employer or school
  • Email address
  • Telephone number
  • Date of birth
  • Type of disability
  • Disability information
  • Information about the disability
  • Information about the household
  • Image and audio recordings

Important information:

  • The management of the organization – the director and the assistant director – is responsible for data management
  • The reason for collecting personal data is the handover of a specially trained dog for use and follow-up services
  • Helppes has appropriate measures to prevent the unintended use of personal data by its employees or anyone else involved in data processing
  • Personal data will be stored for 10 years after the end of the service provision to the client and will be accessible only to authorized employees
  • Based on the collected data, automated decisions are made regarding contacting clients (invitations to events, trainings, notifications of unsent messages, mandatory dog ​​checks, maintenance of a client database)
  • Personal data of clients, their legal representatives, or other family members are not shared with other parties
  • The client has the right to information regarding the processing of their personal data
  • The client has the right to request information about the purpose of processing their personal data
  • The client has the right to request correction – updating of their personal data
  • The client can exercise these rights with the management of the organization
  • The client has the option to contact the Office for Personal Data Protection in case of doubts
  • If the client or his legal representative refuses consent to the collection and storage of personal data, it is not possible to provide the service to him. In this case, the client is obliged to return the borrowed dog with special training to the provider immediately, but no later than within 3 days of refusing consent to the processing and storage of personal data. If the applicant is a waiting person for an assistance/guide dog, his/her application for the assignment of an assistance/guide dog will be rejected.

With regard to his/her personal data, the client has the right to:

  • access to data via electronic communication or by sending a written copy upon request
  • correction of data. Errors in personal data will be corrected upon notification of the client or his/her legal representative.
  • deletion of data. Personal data about the client will be deleted upon his/her written request or the written request of his/her legal representative. In this case, the provision of the service to the client is terminated and the loaned assistance dog must be returned to the provider immediately, no later than within 3 days. If the applicant is a waiting person for an assistance dog, the application for the assignment of an assistance dog is rejected. However, the provider must archive basic personal data (name, surname, date of birth and address of residence) for a period of 10 years
  • withdrawal of the given consent to collect, process, share and store personal data about the client. In this case, the provision of the service to the client is terminated and the loaned assistance dog must be returned to the provider immediately, no later than within 3 days. If the applicant is a waiting person for an assistance dog, the application for the allocation of an assistance dog is rejected. However, the provider must archive basic personal data (name, surname, date of birth and address of residence) for a period of 10 years

Communication
Correspondence and communication between the client or his legal representative and the service provider: in printed form or electronically – e-mail, letters, chat, WhatsApp, telephone.

The following formats are considered written communication:

  • general information from the service provider (e.g. brochures, newsletters, forms)
  • social media, especially websites, Facebook profile, Instagram
  • communication with the client or their legal representative (e-mail, letters, reports on visits)